What the warranty covers
- Every spare part installed by FixQara during a paid repair
- Faults in that part that appear under normal household use
- A period of 12 months from the date of the repair
- Replacement of the failed part free of charge
Your repair invoice or WhatsApp confirmation is your warranty record. Please keep it.
What the warranty does not cover
- Parts that were not installed by FixQara
- Other faults in the appliance that are not related to the part we installed
- Damage from misuse, accidents, dropping, water flooding or pests
- Damage from power surges, wrong voltage or unstable electricity
- Appliances opened, repaired or modified by someone else after our repair
- Consumable items such as lamps, filters and seals damaged by wear and tear
- Commercial or heavy-duty use, unless agreed in writing at the time of repair
How to make a warranty claim
- Send us a WhatsApp message with your name, the date of the repair and a short description of the problem.
- We check the repair record and arrange a visit.
- Our technician inspects the appliance. If the part we installed has failed under normal use, we replace it free of charge.
- If the problem is caused by a different fault, we explain it and give you a quote before doing any work.
Our commitment
A repair should last. We fit parts that match your appliance's specifications, test the appliance in front of you after every repair, and come back if a part we installed fails. That is why we can offer a full year of cover on every part.