Help centre
Frequently Asked Questions
Everything customers usually ask us before booking a repair. Can't find your answer? Message us on WhatsApp any time.
FAQ
Booking & visits
How do I book a repair?
Send us a WhatsApp message with your appliance, brand, problem and area. WhatsApp booking is open 24 hours, 7 days a week. You can also call us or use the contact form.
Which areas of Dubai do you cover?
All of Dubai, from our workshop in Al Qusais. This includes Al Nahda, Mirdif, Deira, Muhaisnah, Silicon Oasis, Al Barsha, Dubai Marina, JLT and more.
Can you come the same day?
Same-day visits are often possible, especially near Al Qusais. Message us early and we will confirm the earliest slot.
Do I need to be home during the repair?
Yes, an adult should be present to let the technician in and approve the quote.
What information should I send when booking?
The appliance type, brand, model number if you have it, the problem, any error code, and your area or building name. A photo or short video helps a lot.
FAQ
Prices & payment
How much is the inspection?
AED 75. It covers the visit, diagnosis and a full repair quote.
Is there a call-out charge?
No separate call-out charge. The AED 75 inspection is the visit charge.
Will the price change after you start?
No. You get the full price before work starts. If a second, unrelated fault is found, we stop and quote it separately before continuing.
What if I don't want to repair?
You only pay the AED 75 inspection.
FAQ
Warranty & parts
Do you give a warranty?
Yes. Every part we install has a 1-year warranty.
What parts do you use?
Parts that match your appliance's specifications, genuine or equivalent quality.
Do you carry parts with you?
Yes. Common parts such as drain pumps, seals, belts, ignitors, relays, fans and sensors are carried on the van, so many repairs finish in one visit.
FAQ
Appliances & brands
Which appliances do you repair?
Washing machines, fridges and freezers, dishwashers, tumble dryers, cooking ranges and ovens, and microwave ovens.
Which brands do you repair?
All major brands, including Samsung, LG, Bosch, Siemens, Whirlpool, Ariston, Beko, Hitachi, Electrolux, Panasonic, Midea, Hisense, Toshiba, Sharp, Candy, Haier and Indesit.
Are you an official brand service centre?
No. FixQara is an independent repair company. If your appliance is still under the manufacturer's warranty, contact the official service centre first.
Should I repair or replace my old appliance?
After inspection, our technician tells you honestly if the repair is worth the money compared with a new appliance.
Book a repair
Still have a question?
Our team answers on WhatsApp 24 hours a day.