Bookings
- Bookings can be made by WhatsApp, phone, email or the website form.
- Visit times are confirmed by FixQara. We will tell you as early as possible if a technician is delayed.
- Please make sure an adult is present and the appliance can be reached safely.
Inspection and quotes
- Every visit includes a home inspection charge of AED 75.
- After inspection, the technician gives you a repair quote including parts and labour.
- No repair work starts without your approval.
- If you decline the quote, only the inspection charge is payable.
Parts and repairs
- We fit parts that match your appliance's specifications.
- If a part has to be ordered, we tell you the expected time before ordering.
- Some faults are only found after an earlier fault is repaired. If this happens, we stop, explain and quote again before continuing.
Payment
Payment is due when the repair is completed, unless agreed otherwise in writing. Payment methods are confirmed when you book.
Warranty
Every part installed by FixQara carries a 1-year warranty under the terms of our warranty policy.
Liability
FixQara takes care to protect your home and appliance during every repair. We are not responsible for existing faults, hidden defects in old appliances, or damage caused by conditions outside our control, such as unstable electricity or plumbing faults in the building.
FixQara is an independent repair company. Brand names on this website are used only to describe the appliances we repair, and FixQara is not affiliated with these manufacturers.
These terms may be updated from time to time. The version on this page applies to new bookings.