Information we collect
When you contact us by WhatsApp, phone, email or the booking form, we may collect:
- Your name and phone number
- Your address or building, so a technician can visit
- Details about your appliance, such as brand, model and the problem
- Photos or videos you send us of the appliance or error codes
- Repair records, invoices and warranty details
How we use your information
- To arrange and carry out your repair
- To contact you about your booking, quote or warranty
- To keep repair and warranty records
- To improve our services
We do not sell your personal information. We only share it where needed to complete your repair, for example with a parts supplier when ordering a part for your model, or where the law requires it.
Website and cookies
Our website may use basic analytics and cookies to understand how visitors use the site. Images on the site are loaded from Unsplash, and fonts from Google Fonts, which may receive standard technical information such as your IP address when the page loads.
Keeping your information safe
We keep personal information only as long as needed for repairs, warranty and legal record-keeping, and take reasonable steps to protect it.
Your rights and contact
You can ask us to see, correct or delete the personal information we hold about you, subject to legal record-keeping requirements. Contact us at fixqara@gmail.com or on WhatsApp.
This policy may be updated from time to time. The latest version is always on this page.